We are committed to protecting and respecting your privacy in accordance with the provisions of
the General Data Protection Regulation (EU) 2016/679 on the protection of natural persons with
regards to the processing of personal data and the free movement of such data (the “GDPR”),
the Cyprus Law 125(I)/2018 providing for the protection of natural persons with regard to the
processing of personal data and for the free movement of such data as amended from time to
process any Personal Information that we collect about you.
“Personal Information” means any information about you that could identify you directly or indirectly. This information may include, but is not limited to, your contact information and payment details.
“Processing” means any operation or set of operations performed on your Personal Information, by automated means or otherwise, including collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
How we collect information
We collect information about you through our website when you open an account and/or register and/or when you visit our website and/or when you contact us via the website, email, telephone, fax, or mail and/or when you use our mobile phone application.
What types of information we collect
We only collect Personal Information that we believe is reasonably necessary for a legitimate purpose, as further described below.
Depending on how you are interact with us, we collect some or all of the following types of information:
- Email Address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Location information
- IP address
- Device fingerprints
- Billing information
- Products purchased
- Other information you provide to us
Information you provide to us may be collected by us even if the opening of an account, the registration or other process is started but not completed or otherwise cancelled.
For your rights regarding your Personal Information, please see "What are your rights as the owner of the Personal Information" section below.
Why we collect your Personal Information and how we use it
We process your Personal Information only where we need it to provide you with our services or products or where it satisfies a legitimate interest (which is not overridden by your information protection interests) or where we need to comply with a legal obligation or where you have given us your consent to do so for a specific purpose.
More specifically, we may process your Personal Information for the following purposes:
- To provide our services and products to you
- To operate and maintain our service
- To notify you about changes to our service
- To provide customer support
- To understand and respond to your inquiries
- To gather analytical data to improve our service
- To monitor the usage of our service
- To detect, prevent and address technical issues
- To detect, prevent and address abuse of our Terms of Service
- To communicate or interact with you
- To establish or exercise legal rights or claims
How we protect your information
We are committed to maintaining the safety of your Personal Information. Your information is contained behind secured networks and is only accessible by a limited number of persons who are strictly required to keep the information confidential. We make every effort to ensure that your Personal Information is not intercepted, accessed, used, or disclosed by unauthorized persons.
With whom we share the collected Personal Information
These service providers have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose as per their data processing agreements published on their websites. They may track your online behavior over time and across different internet websites or online services. We share or disclose your Personal Information with the following third-party service providers:
We use a 3rd party analytical software to gather statistical information about our website visitors. The services we use include:
We use a 3rd party analytical software to gather statistical information about our apps users. The services we use include:
- Google Analytics
For how long we retain your information
We will retain your Personal Information only for as long as necessary to fulfil the purpose(s) we collected it for. In determining the appropriate retention period for your Personal Information, we take into account, inter alia, the nature of the data, the purposes for which we process them and whether we can achieve those purposes through other means as well as the potential risk of harm from unauthorized use.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Links to other sites
Request Access: you are entitled to ask us if we are processing your Personal Information and, if we are, you are entitled to request and receive a copy of this information we hold about you free of charge.
- Request Correction: you are entitled to request that any Personal Information we hold about you is corrected if inaccurate or incomplete.
- Request Erasure: you are entitled to request that any Personal Information we hold about you is deleted and/or removed (the right to be forgotten). However, we may deny the erasure if the processing is necessary for the establishment, exercise, or defence of legal claims.
Right to object to or restrict the processing of your Personal Information: you have the right to object to the processing of your Personal Information or ask us to suspend such processing provided that we do not have compelling legitimate grounds to process such information which override your rights and freedoms.
Right to data portability: you are entitled to request the transmission of your Personal Information collected from us to another party.
Right to object to automated decision-making: you have the right not to be subject to a decision based solely on automated processing.
Right to lodge a complaint: if you consider that the processing of your Personal Information infringes the provisions of the applicable legislation, you are entitled to file a complaint at the Commissioner of Personal Data Protection. For more information regarding the process, please visit the website www.dataprotection.gov.cy.
Right to withdraw consent: in case we are processing your Personal Information with consent, you are entitled to withdraw your consent at any time by contacting us. We note that the withdrawal of your consent will not affect the lawfulness of the processing based on your consent before the withdrawal.
How can you exercise your rights as the owner of Personal Information
Email: [email protected]
Please note that we may ask you to verify your identity before responding to such requests.
Protecting your child’s privacy
Our Service does not address anyone under the age of 16 ('Children'). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
If you have any questions about our Privacy Practices or this Policy, please contact us at